✿ Austin Flower Delivery Policy

PRE-ORDERD PICK UPS can be done from the parking lot by TEXTING us at 512-552-8738

When you arrive, TEXT US the first and last name on the order. An employee will bring out your order to directly to your car.

For any questions or concerns please EMAIL US at customerservice@benwhiteflorist.com

SEE POST COVID UPDATES, HERE

• A local delivery fee of $15.95 will be added to each order, for each address.
• Delivery minimum for arrangements is $55
• Orders must be received before 12:00 noon CST  (10:00 a.m. CST on Saturday) to assure same-day delivery.
• Orders received after that time will be delivered the following business day.
• If you are in need of rush flower delivery please see our page about Same Day Flower Delivery.
• We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
• We are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.
  Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.
• To maintain quality and freshness we are unable to deliver corsages, boutonnieres or any wedding work. For more information on these products please call the store.

✿ Delivery Recipient NOT AVAILABLE

• In the event that a recipient is not home the driver will leave a note on the FRONT DOOR and a message on the phone # provided for recipient.
• It is up to the driver’s discretion to LOP (Leave On Porch) which will be evaluated based on weather, temperature and overall safety. Deliveries to Apartments or the like will be left with leasing office.
• School policies require deliveries to be made to main office, hospital policy requires deliveries to nurses station. It is the responsibility of said office, station to hand deliver to recipient.

✿ PICK UP Policies

PRE-ORDERD PICK UPS : When you arrive to the parking lot texting us at

512-552-8738 

• Pick-Up Orders are available Monday through Friday 8 am – 3 pm sharp.
• Please allow a ONE hour cushion from the time order is placed to pick up time.
• A ONE hour minimum from time of order is possible for a $25 fee.
• Saturday orders MUST be picked up by NOON.

✿ Substitution Policy

The arrangements displayed on our website were all created and designed by Ben White Florist staff. We make every effort for items purchased to reflect the item delivered exactly, however, occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. When a suitable substitution is not available the item is temporarily removed from the website and the customer will be notified immediately of alternatives. In single-flower arrangements, such as an all orchid bouquet, we may substitute with another color.

✿ Austin Delivery Area

Areas we serve:
78701, 78702, 78703, 78704, 78705, 78721, 78722, 78723, 78731, 78735, 78739, 78741, 78744, 78745, 78746, 78747, 78748, 78749, 78751, 78752, 78756, 78757

Areas OUT OF our RANGE:
78717, 78719, 78724, 78725, 78726, 78727, 78728, 78729, 78730, 78732, 78733, 78734, 78736, 78737, 78738, 78742, 78743, 78750, 78753, 78754, 78758, 78759 and anything 786.

If you don’t see a zip code listed, please feel free to call or email us to verify if it is an area we can service. On some occasions we may be able to deliver to zip codes out of range for an additional fee.

512-447-3577; customerservice@benwhiteflorist.com

If you are in need of rush flower delivery please see our page about Same Day Flower Delivery