COVID-19 Store Policies
UPDATE January 2021
Hello friends of flowers!
Although this Valentine’s Holiday season will look a little different than years past, please know we are always striving to offer quality customer service and a guaranteed product.
Due to Covid19 we are experiencing inventory availability issues as well as sporadic staffing shortages. In response, phones may not be immediately answered and we encourage orders to be placed through our website for up to date availability of products.
The shop catalog we created for the next month is reflective of what we are able to preorder from our wholesalers in the hopes that the growers and container suppliers from around the world are able to deliver when the time comes.
We don’t want to promise a product we are not sure we can guarantee to be here.
With that being said, once an order is placed for the week of Valentine’s, February 8-15th:
Cancellations will not be permitted.
Card messages cannot be changed.
We appreciate all of you so much and our hope is to be safe and sane through this year so we will continue to be your favorite flower shop for many years yet to come, delivering smiles and love with fresh flowers!
Thank you, all!
Love,
Your Ben White Florist Crew
Our lobby will remain closed
PLEASE NOTE: We are NOT delivering to HOSPITALS
If you don’t see what you want, CALL US. 512-447-3577
We will have limited hours of operation:
Monday – Friday 8am – 4pm (Phones answered until 3:45 pm)
Saturday 8am – noon. (Phones answered until 11:45 am)
For any questions or concerns please EMAIL US at customerservice@benwhiteflorist.com
THANK YOU for your support of us and small business during the Covid-19 outbreak.
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Our main priority has and will continue to be the safety of our staff and customers. If at any time it appears that safety is compromised, we will close again.
All recipients will be contacted via phone and/or text of delivery.
Our lobby will remain closed but phones will be on and our website will be available for ordering.
Staff will remain limited to mitigate exposure and will be required to wear masks and gloves when directly dealing with the public.
The global floral industry has been hit hard and fresh flower availability is limited, so we will be able to offer general mixes for delivery.
We can customize the aesthetic of the bouquet,
(Bright and Cheery for Birthday etc.) but will not be able to guarantee exact flowers.
We appreciate all of our wonderful customers and know you will understand. Thank you for your patience, Austin, we LOVE being able to serve you with beautiful flowers!